Terms of Service

1. Parties and Agreement

These Terms constitute a legally binding agreement between Connective Technologies, Inc., d/b/a SkilledOS (“SkilledOS,” “we,” “us,” or “our”) and the individual or legal entity that creates an account or otherwise accesses our platform (“Customer,” “you,” or “your”).

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Services.

1.1 Electronic Consent

By clicking “I Agree,” creating an account, or accessing the Services, you acknowledge and agree that these Terms constitute a legally binding electronic contract under the E-SIGN Act (15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (UETA). You consent to the electronic delivery and execution of these Terms and agree that your electronic consent has the same legal effect as a physical signature. You may withdraw this consent only by immediately ceasing to use the Services and closing your account.

2. Definitions

For purposes of these Terms:

• “Services” means the SkilledOS web application, mobile applications, APIs, and all related software, tools, and documentation made available by SkilledOS, including job scheduling, dispatching, invoicing, customer portal management, crew management, and AI-powered operational features.
• “Customer Data” means all data, content, and information submitted to or generated within the Services by you or your Authorized Users, including client records, job records, invoices, crew data, and communications.
• “Authorized Users” means employees, contractors, field crew members, and other individuals authorized by Customer to access the Services under Customer’s account.
• “Subscription Plan” means the applicable tier of Services to which Customer has subscribed, as specified in an Order Form or on our pricing page.
• “Order Form” means a written or electronic ordering document specifying the Services, fees, and terms agreed upon between the parties.
• “Confidential Information” means any non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure.

3. Account Registration and Access

3.1 Account Creation. To access the Services, you must create an account by providing accurate, complete, and current information. You agree to keep this information updated throughout the term of your subscription.

3.2 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify SkilledOS immediately at support@skilledos.co if you suspect any unauthorized access to or use of your account.

3.3 Authorized Users. You are responsible for all Authorized Users’ use of the Services and their compliance with these Terms. You must ensure that the number of Authorized Users does not exceed the limits specified in your Subscription Plan.

3.4 Age Requirement. You represent that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater.

4. License Grant and Restrictions

4.1 License. Subject to your compliance with these Terms and timely payment of all fees, SkilledOS grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during the applicable subscription term solely for your internal business operations.

4.2 Restrictions. You shall not, and shall not permit any Authorized User or third party to:

• Copy, modify, translate, adapt, or create derivative works based on the Services;
• Reverse engineer, disassemble, decompile, or attempt to derive the source code of the Services;
• Sublicense, resell, transfer, assign, or otherwise exploit the Services for the benefit of any third party;
• Use the Services to build a competing product or service;
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein;
• Attempt to gain unauthorized access to the Services or its related systems or networks;
• Use the Services to transmit any malicious code, spam, or unlawful content;
• Remove or obscure any proprietary notices on the Services.

5. Acceptable Use Policy

5.1 Prohibited Conduct. You agree not to use the Services in any manner that violates applicable law or these Terms. Specifically, you shall not:

• Illegal Activity. Engage in any activity that is unlawful or violates any federal, state, local, or international law, regulation, or ordinance;
• Scraping and Automated Access. Use automated means (including bots, crawlers, or scrapers) to access, copy, or extract data from the Services without SkilledOS’s prior written consent;
• Impersonation. Impersonate any person or entity, misrepresent your identity or affiliation, or falsify your account information;
• Interference. Interfere with or disrupt other users’ access to the Services or the normal operation of the Services’ infrastructure;
• Excessive Load. Generate excessive API requests, automated queries, or traffic that imposes an unreasonable burden on SkilledOS’s servers or infrastructure;
• Security Circumvention. Circumvent, disable, or interfere with any security feature, authentication mechanism, rate limiter, or access control;
• Harmful Content. Upload, transmit, or store any material containing malware, viruses, ransomware, worms, trojans, or other malicious code;
• Harassment and Abuse. Harass, threaten, defame, or abuse any person or entity through the Services.

5.2 Enforcement. SkilledOS may suspend or terminate your access to the Services immediately if we determine that you have violated this Acceptable Use Policy, and we may cooperate with law enforcement in investigating such violations.

6. Subscription Plans, Fees, and Payment

6.1 Subscription Fees. Access to the Services requires payment of the applicable subscription fees as described in your Subscription Plan or Order Form. All fees are stated in U.S. dollars and are non-refundable except as expressly provided in these Terms.

6.2 Billing. Fees are billed in advance on a monthly or annual basis, as selected by you. Payments are processed through our third-party payment processor, Stripe. By providing payment information, you authorize SkilledOS to charge the applicable fees to your payment method on each billing date.

6.3 Automatic Renewal. Your subscription will automatically renew at the end of each billing period unless you cancel at least 30 days prior to the renewal date through your account settings or by contacting billing@skilledos.co.

6.4 Late Payment. If payment is not received within 10 days of the due date, SkilledOS reserves the right to suspend access to the Services. Accounts suspended for non-payment may be subject to a reinstatement fee.

6.5 Price Changes. SkilledOS may modify subscription fees upon at least 30 days’ written notice. Price changes will take effect at the start of your next renewal period.

6.6 Taxes. Subscription fees are exclusive of all applicable taxes. You are responsible for paying all taxes, levies, or duties associated with your purchase, excluding taxes based on SkilledOS’s net income.

7. Free Trials and Promotional Offers

SkilledOS may offer free trials or promotional pricing at its sole discretion. Free trial access is provided “as is” without any warranty. At the end of a free trial period, your account will automatically convert to a paid subscription unless you cancel before the trial expires. SkilledOS reserves the right to modify or discontinue trial offerings at any time.

8. Beta and Preview Features

8.1 Beta Designation. SkilledOS may offer certain features, products, or Services marked as “beta,” “pilot,” “preview,” “experimental,” or “pre-release” (“Beta Features”).

8.2 As-Is Provision. Beta Features are provided “as is” and “as available” without any warranty, service level agreement, guarantee of availability, or obligation of any kind. SkilledOS makes no representation regarding the stability, accuracy, functionality, or continued availability of Beta Features.

8.3 No Support or Liability. SkilledOS shall have no liability of any kind for any damage, loss, or disruption arising from Beta Features. Beta Features are not subject to any Service Level Agreement or uptime guarantee. Customer Data provided to or used in connection with Beta Features may be deleted without warning or recourse.

8.4 Discontinuation. SkilledOS may discontinue or materially modify Beta Features at any time in its sole discretion, without notice, warning, or obligation to Customer.

9. Customer Data and Privacy

9.1 Ownership. As between SkilledOS and Customer, Customer retains all ownership rights in and to the Customer Data. SkilledOS acquires no right, title, or interest in Customer Data other than the limited license granted herein.

9.2 License to Customer Data. You grant SkilledOS a worldwide, non-exclusive, royalty-free license to access, use, store, and process Customer Data solely as necessary to provide the Services, comply with applicable law, and enforce these Terms.

9.3 Privacy. SkilledOS processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

9.4 Data Processing Agreement. To the extent Customer Data includes personal data of EU/EEA or UK data subjects, the parties agree to execute a Data Processing Agreement (“DPA”) in accordance with applicable data protection laws. Please contact privacy@skilledos.co to request a DPA.

9.5 Sub-processor Change Notification. SkilledOS will notify Customer at least 30 days before engaging any new sub-processor that will process Customer Data. Customer may object to the engagement of a new sub-processor within 15 days of such notice on reasonable grounds. If Customer’s objection cannot be resolved to the parties’ mutual satisfaction, Customer may terminate the affected Subscription Plan by written notice without penalty (provided such notice is given within 30 days of the sub-processor notification), and SkilledOS will refund any prepaid fees for the terminated period.

9.6 Data Security. SkilledOS will implement and maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, or destruction.

9.7 Data Breach Notification. In the event of a confirmed data breach affecting Customer Data, SkilledOS will notify Customer without undue delay and in no event later than 72 hours after becoming aware of such breach. Notification shall include: (a) the nature of the breach; (b) the types of Customer Data affected; (c) the likely consequences; (d) measures taken or proposed to address the breach and mitigate harm; and (e) contact details for further information.

9.8 Data Portability and Deletion. Upon termination of your subscription, SkilledOS will make Customer Data available for export for a period of 30 days. After that period, SkilledOS may delete Customer Data in accordance with its data retention policy, unless retention is required by law.

10. AI-Powered Features

10.1 AI Features. The Services include artificial intelligence and machine learning features (“AI Features”) powered by third-party providers, including OpenAI. AI Features may generate scheduling suggestions, operational insights, lead scoring, and content recommendations.

10.2 No Guarantee of AI Outputs. AI-generated outputs are provided for informational and productivity purposes only. SkilledOS does not warrant the accuracy, completeness, or fitness of any AI-generated output for any particular purpose. You are solely responsible for reviewing AI outputs and any decisions made based upon them.

10.3 AI Training. SkilledOS will not use your Customer Data to train third-party AI foundation models without your express written consent.

11. API Terms

11.1 API Access. SkilledOS may provide APIs to Customer for integration with the Services. API access is subject to the terms of this Section 11 and any additional API documentation or terms provided by SkilledOS.

11.2 API Rate Limits. SkilledOS may enforce rate limits on API requests. Limits are specified in the API documentation and may be adjusted at SkilledOS’s sole discretion upon notice. Requests exceeding applicable rate limits may be throttled or rejected.

11.3 API Keys. API keys are confidential credentials used to authenticate API requests. You are solely responsible for keeping API keys confidential. You shall not share API keys with any third party, publicly disclose them, or use them in client-side applications. If you believe an API key has been compromised, you must immediately revoke and regenerate it. SkilledOS is not liable for unauthorized access resulting from disclosed or compromised API keys.

11.4 API Revocation. SkilledOS reserves the right to revoke, suspend, or rate-limit any API key or API access at any time if SkilledOS determines, in its sole discretion, that API access is being used in violation of these Terms or is imposing an unreasonable burden on SkilledOS’s infrastructure.

11.5 API Availability. APIs are provided “as is” without any uptime guarantee or service level agreement. SkilledOS may discontinue, modify, or deprecate any API at any time with 30 days’ prior notice (or such notice as SkilledOS determines appropriate in its sole discretion for security-related changes).

12. Intellectual Property

12.1 SkilledOS IP. SkilledOS retains all right, title, and interest in and to the Services, including all related intellectual property rights. These Terms do not grant you any rights in the Services except as expressly set forth herein.

12.2 Feedback. If you provide SkilledOS with suggestions, ideas, or feedback about the Services (“Feedback”), SkilledOS may use such Feedback without restriction or obligation to you. You hereby assign to SkilledOS all right, title, and interest in and to any Feedback.

12.3 Aggregated Data. SkilledOS may collect and use aggregated, anonymized data derived from your use of the Services to analyze trends, improve the Services, and for other legitimate business purposes. Aggregated Data will not identify you or your Authorized Users.

13. Confidentiality

13.1 General Obligation. Each party agrees to hold the other’s Confidential Information in strict confidence and to protect it using the same degree of care it uses to protect its own confidential information (but in no event less than reasonable care). Neither party shall disclose the other’s Confidential Information to any third party without prior written consent, except as necessary to perform obligations or exercise rights under these Terms or to the extent required by law.

13.2 Exceptions. Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) was already known to the receiving party without restriction; (c) is received from a third party without restriction; or (d) was independently developed by the receiving party without reference to Confidential Information.

13.3 Compelled Disclosure. If a party is required to disclose Confidential Information by law, court order, subpoena, or government action, the receiving party shall, to the extent legally permitted: (a) promptly notify the disclosing party of such requirement; (b) cooperate with the disclosing party to seek a protective order or other appropriate remedy; and (c) disclose only the minimum information required by law. A party’s disclosure pursuant to a valid legal requirement shall not be deemed a breach of these Terms.

13.4 Survival Period. Confidentiality obligations with respect to disclosed Confidential Information survive for three (3) years after the date of disclosure, except for trade secrets, which shall remain confidential indefinitely and in accordance with applicable law.

14. Third-Party Services and Integrations

The Services may integrate with or link to third-party applications and services (“Third-Party Services”), including but not limited to payment processors, mapping services, and communication platforms. SkilledOS does not control and is not responsible for Third-Party Services. Your use of Third-Party Services is governed solely by the terms and privacy policies of those third parties. SkilledOS expressly disclaims all liability arising from your use of Third-Party Services.

15. Availability, Support, and SLA Credits

15.1 Uptime Target. SkilledOS targets 99.9% monthly uptime availability for the core Services, excluding scheduled maintenance and circumstances beyond SkilledOS’s reasonable control. Scheduled maintenance will be communicated at least 48 hours in advance where reasonably practicable.

15.2 SLA Credit Mechanism. If monthly uptime falls below 99.9%, Customer shall be eligible for service credits against future fees as follows:

• For each 0.1% below the 99.9% target: 5% credit of the monthly subscription fee;
• Maximum credit per month: 30% of the monthly subscription fee;
• Credits apply only to the subscription tier for which downtime occurred.

15.3 Credit Requests. To claim SLA credits, Customer must submit a written request to support@skilledos.co within 30 days of the end of the month in which the downtime occurred. Failure to submit a timely request waives the right to claim credits. Service credits are Customer’s sole and exclusive remedy for failure to meet uptime targets.

15.4 Support. SkilledOS will provide customer support in accordance with your Subscription Plan. Support is available via email at support@skilledos.co.

15.5 Modifications to Services. SkilledOS reserves the right to modify, update, or discontinue any feature of the Services at any time, and will use commercially reasonable efforts to provide at least 30 days’ advance notice before discontinuing a material feature.

16. Representations and Warranties

16.1 Mutual Representations. Each party represents and warrants that: (a) it has full legal power and authority to enter into these Terms; (b) these Terms constitute a legal, valid, and binding obligation; and (c) its performance will not violate any applicable law or third-party agreement.

16.2 Customer Representations. You represent and warrant that: (a) you own or have obtained all rights necessary to provide Customer Data to SkilledOS; (b) Customer Data does not infringe the intellectual property or privacy rights of any third party; and (c) your use of the Services complies with all applicable laws, including data protection, consumer protection, and employment laws.

17. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. SKILLEDOS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SKILLEDOS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SKILLEDOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF SKILLEDOS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SKILLEDOS’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO SKILLEDOS DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

18.1 Exclusions from Limitation

The liability cap in this Section 18 shall not apply to and shall not limit SkilledOS’s liability for: (a) Customer’s indemnification obligations under Section 19; (b) SkilledOS’s willful misconduct or gross negligence; (c) SkilledOS’s breach of its confidentiality obligations under Section 13; (d) third-party claims alleging that the Services infringe intellectual property rights, as covered by SkilledOS’s indemnification obligations in Section 19.2; or (e) any claim excluded from limitation under applicable law.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not fully apply to you.

19. Indemnification

19.1 Customer Indemnification. You agree to indemnify, defend, and hold harmless SkilledOS and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) Customer Data, including any claim that Customer Data infringes or misappropriates any third-party right; (c) your violation of any applicable law or regulation; or (d) any dispute between you and an Authorized User or end customer.

19.2 SkilledOS Indemnification

SkilledOS agrees to indemnify, defend, and hold harmless Customer from and against any third-party claims, damages, and costs (including reasonable attorneys’ fees) alleging that the Services, when used in accordance with these Terms, infringe any third-party patent, copyright, trademark, or trade secret right, provided that Customer promptly notifies SkilledOS in writing and grants SkilledOS sole control of the defense and settlement.

Carve-outs. SkilledOS shall have no indemnification obligation with respect to claims arising from: (a) modifications to the Services made by Customer or any third party (other than SkilledOS); (b) combination or use of the Services with non-SkilledOS products, services, or data; (c) Customer’s failure to use the Services as instructed or documented; (d) your continued use of the Services after SkilledOS notifies you of an alleged infringement and offers a non-infringing alternative; or (e) use of the Services in a manner not reasonably foreseeable by SkilledOS.

19.3 Indemnification Procedures

The indemnified party shall: (a) provide the indemnifying party with prompt written notice of the claim (provided that failure to provide prompt notice shall not relieve the indemnifying party of its obligations except to the extent it is materially prejudiced); (b) grant the indemnifying party sole control of the defense and settlement (provided that no settlement requiring admission of liability or imposing obligations on the indemnified party shall be made without the indemnified party’s prior written consent); and (c) reasonably cooperate with the indemnifying party in the defense at the indemnifying party’s expense.

20. Term and Termination

20.1 Term. These Terms commence on the date you first access the Services and continue for the duration of your active subscription.

20.2 Termination by Customer. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable.

20.3 Termination by SkilledOS. SkilledOS may suspend or terminate your access to the Services immediately upon written notice if: (a) you materially breach these Terms and fail to cure such breach within 15 days of notice; (b) you fail to pay fees when due; (c) you become the subject of a bankruptcy or insolvency proceeding; or (d) continued access would cause SkilledOS to violate any applicable law.

20.4 Change of Control. If SkilledOS undergoes a change of control, including any merger, acquisition, bankruptcy, or sale of substantially all of its assets, SkilledOS shall provide Customer with 60 days’ prior written notice of such event. If the acquiring or successor entity is a direct competitor of Customer, Customer may terminate its subscription without penalty by providing written notice within 30 days of receiving notice of the change of control. Upon termination under this subsection, SkilledOS shall refund any prepaid fees for the remainder of the subscription term.

20.5 Effect of Termination. Upon termination, your license to use the Services will immediately cease. The following Sections will survive termination of these Terms indefinitely: 2 (Definitions), 9 (Customer Data and Privacy), 12 (Intellectual Property), 13 (Confidentiality), 17 (Disclaimer of Warranties), 18 (Limitation of Liability), 19 (Indemnification), 22 (Governing Law and Jurisdiction), and 23 (General Provisions).

21. Dispute Resolution and Arbitration

21.1 Informal Resolution. Before initiating any formal dispute, the parties agree to attempt resolution in good faith by providing written notice and negotiating for at least 30 days from the date of such notice.

21.2 Binding Arbitration. If informal resolution fails, all disputes arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted in San Francisco, California. Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

21.3 Arbitration Costs. Each party shall bear its own attorneys’ fees and costs of arbitration. AAA filing and administrative fees shall be split equally between the parties. The arbitrator may award reasonable attorneys’ fees and costs to the prevailing party in accordance with applicable law.

21.4 Class Action Waiver. YOU AND SKILLEDOS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

22. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. To the extent litigation is permitted under Section 21, the parties consent to exclusive jurisdiction in the state and federal courts located in San Francisco County, California.

23. General Provisions

23.1 Entire Agreement. These Terms, together with any applicable Order Form, the Privacy Policy, and any incorporated agreements, constitute the entire agreement between the parties regarding the Services and supersede all prior understandings, representations, and agreements between the parties.

23.2 Amendment. SkilledOS may modify these Terms at any time. We will provide at least 30 days’ prior written notice of material changes via email or a prominent notice within the Services. Your continued use of the Services after such notice constitutes acceptance of the revised Terms.

23.3 Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

23.4 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without SkilledOS’s prior written consent. SkilledOS may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, with written notice to you.

23.5 No Waiver. Failure by either party to enforce any provision of these Terms shall not constitute a waiver of future enforcement of such provision or any other provision. Any waiver of any provision of these Terms must be made in writing and signed by the waiving party to be effective.

23.6 Force Majeure. Neither party shall be liable for failure or delay in performance resulting from events beyond its reasonable control, including acts of God, natural disasters, cyberattacks, government action, pandemics, or failure of third-party infrastructure.

23.7 Government Rights. If the Services are acquired by or on behalf of any U.S. government agency or department, the Services shall be treated as “commercial computer software” as defined in 48 C.F.R. § 12.212 and “commercial computer software documentation” as defined in 48 C.F.R. § 12.211. Accordingly, the Services are licensed to the U.S. government with only those rights set forth in these Terms.

23.8 Export Compliance. You agree to comply with all applicable U.S. export control and trade sanctions laws. You represent that you are not located in, or a national of, any country subject to a U.S. government embargo or sanctions designation. You shall not export or re-export the Services to any prohibited country or entity.

23.9 Relationship of Parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.

23.10 Notices. Legal notices to SkilledOS must be sent by email to legal@skilledos.co or by certified mail to Connective Technologies, Inc., 123 Tech Avenue, Suite 400, San Francisco, CA 94107. Notices to you will be sent to the email address on file with your account.

24. Contact Information

For questions or concerns about these Terms, please contact us: